Privacy and Security
COLLECTION OF INFORMATION. When you visit the Pronto Insurance. website, personal information is not automatically collected from you, nor is so-called cookie technology used to collect personally identifying information. This means that we will not know your name, your email address, or any other personally identifiable information just because you browse the Pronto Insurance. web site unless you:
access the web site from a link in an email that we sent;
obtain an insurance quotation; or
have requested a chat session
When we do need to collect personally identifiable information from you, we will ask you to voluntarily supply us with the information we need. For example, if you would like to obtain a quote, we will ask you for information such as name, address, telephone number, and email address in order to enable us to process your request. We may collect this information directly from you by telephone, fax, email, upon completion of an insurance application, or through your use of our “Get A Quote” function of the web site. Prontoinsurance.com will only collect personally identifying information from you after providing you with prior notification. Cases may include, but are not limited to, the following: (i) survey, registration and (ii) insurance procurement. The types of personally identifiable information that we collect may include your name, your drivers license, your driving record, company name, home, work and email addresses, telephone and fax numbers, credit card information, your month of birth, and information about your profession. Pronto Insurance. may also collect non-personally identifiable information about you, such as information related to your use of our web site, communication preferences, aggregated data relative to your web site visits, and responses to promotional offers and surveys. You may be offered the choice not to submit your personal information or to decide what communications you want to receive from us. However, doing so may cause certain transactions to become affected. For example, not providing a name will prevent the processing of subscription requests.
USE OF INFORMATION. Pronto Insurance. online may disclose your information to others:
when we have received your consent to do so;
when we communicate with insurance companies, who we have identified as a carrier that will address your insurance needs;
when we report to California Department of Motor Vehicles;
in situations where sharing or disclosing your information is required in order to offer you services you desire;
when companies or service providers that perform business activities on behalf of Pronto Insurance. online require such information (e.g., credit card processing, customer support services, market research administration or database management services);
when a preferred partner of Pronto Insurance Services, Inc. online ceases to do business with Pronto Insurance. online and access to your personally identifiable information is necessary to facilitate business operations or meet contractual obligations;
in the event Pronto Insurance online is merged with or acquired by another company;
to comply with legal or regulatory requirements or obligations in accordance with applicable law or court order, and otherwise as we believe is necessary or appropriate to satisfy any law, regulation or other governmental request, to operate our web site properly, or to protect or defend our rights or the rights or well-being of our employees, users or others or if you are involved (or are suspected by governmental authorities or our security functions to be involved) in any illegal activity, even without a subpoena, warrant or court order; or
in case of emergency such as to safeguard the life, health, or property of an individual.
If information is shared as mentioned above, we will limit the scope of information that is furnished to the amount necessary for the performance of the specific function. We may confirm personal information you provide us on applications and forms, with third parties, such as your bank, employer, government entities, credit agencies, and other businesses where you have an account or a credit card. Unless otherwise precluded by legal process, we require third parties to protect your personally identifiable information and abide by applicable privacy laws and regulations.
USE OF EMAIL. We will use your email address to send a quote confirmation and, if necessary, might use the other information to contact you for help in processing the insurance application. We will also use your email address to: • notify you about special offers and promotions as described in this privacy statement; • send you copies of your quotes when you request them; and • send you periodic satisfaction or market research surveys.
IP ADDRESSES AND COOKIES From any point after you have entered our website we may collect information about your computer, including where available your IP address, operating system and browser type, for user analysis. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual, unless that information has been given by a user with informed consent. We may obtain information about your general Internet usage by using a cookie file, which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our website and to deliver a better and more personalized service. The following cookies are used on this website.
COOKIES Most browsers automatically accept cookies. You can prevent cookies from being stored on your computer or device by setting your browser to not accept cookies. Some browsers provide a mode where cookies are always deleted after a visit. The exact instructions for this can be found in the manual for your browser. You can delete cookies already on your computer or device at any time. If you choose not to accept cookies at all, you can still visit our website, however we cannot guarantee an optimum experience without cookies.
OPTING OUT If you would like to opt out of these ads you may visit https://www.google.com/settings/ads/onweb/.
CONSENT. As part of our commitment to keep you informed, we may contact you via mail, email, telephone, or by other means to notify you of new Pronto Insurance. products and services, or upcoming Pronto Insurance. special offers, events, enhancements, or other relevant information that may be of interest to you. You may also receive mailings or other communications from carefully selected partners, such as our referral partners or our customer satisfaction surveyors. We offer you the option to decline any or all of these communications by following the directions included in our emails or other communications, or by contacting Pronto Insurance. directly. In some cases your permission will be implied from the nature of the service requested or transaction undertaken. For example, Pronto Insurance. may collect and use personally identifiable information that you volunteer, or behavioral data or information collected in the aggregate. In addition, your permission will be deemed given for communications from us that are necessary to fulfill transactions and services that you request. In certain circumstances, we will seek your express permission when we collect information that is regarded under data privacy regulations to be sensitive in nature, such as racial or ethnic origin, marital status, or health conditions.
ACCESS. To ensure that your personally identifiable information is accurate and up to date, we encourage you to contact us to update your information in the event your home, work or email address change, or you wish to add an additional method for us to communicate with you. Please note that in an effort to prevent the unauthorized disclosure of your personally identifiable information, you may be asked to provide proof of identity (or other authentication materials) together with the completed access request form. Access to personally identifiable information from non-Pronto Insurance. subscribers cannot be provided by telephone. Occasionally, information that you request to be removed will be retained in certain files for a period of time in order to properly resolve disputes or to troubleshoot problems. In addition, some types of information may be stored indefinitely on “back up” systems or within log files due to technical constraints, or financial or legal requirements. Therefore, you should not always expect that all of your personally identifiable information would be completely removed from our databases in response to your request for deactivation.
SECURITY. Pronto Insurance. recognizes the importance of information security, and is constantly reviewing and enhancing all technical, physical, and logical security rules and procedures. After information reaches Pronto Insurance., it is stored on a secure server that resides behind firewalls designed to block unauthorized access from outside of Pronto Insurance, Inc. All Pronto Insurance. owned web sites and servers have security measures in place to help protect your personally identifiable information against loss, misuse, and alteration while under our control. Although “guaranteed security” does not exist either on or off the internet, we safeguard your information using both procedural and technical safeguards, including security certificates to secure our website. Pronto Insurance. uses 128-bit Secure Socket Layer (SSL) encryption technology to ensure your transactions are secure. SSL converts your information into a secret code and lets your browser know that our Web site is authentic, which in turn protects your data from interception and hacking while in transit.
LINKS TO OTHER WEBSITES. In order to anticipate your needs, Pronto Insurance. provides links to other web sites for your convenience and information. Pronto Insurance. is not responsible or liable for any content presented by or contained within any independent web site, including, but not limited to, any advertising claims or marketing practices. Please note that while Pronto Insurance. will protect your information on Pronto Insurance. owned and operated web sites, we cannot control and will not be responsible for the privacy policies of third party web sites, including web sites owned or controlled by independent franchisees or third party owners of companies that may use the name of an Pronto Insurance. brand, or web sites not controlled or authorized by Pronto Insurance. Third party web sites that are accessed through links on our web site have separate privacy and data collection practices, and security measures. We have no responsibility or liability for the practices, policies and security measures implemented by third parties on their web sites. We encourage you to contact them to ask questions about their privacy practices, policies and security measures before disclosing any personally identifiable information. We recommend that you review the privacy statements and policies of linked web sites to understand how those web sites collect, use and store information.
CHILDREN. We cannot always determine the age of persons who access and use our web site. If a minor (as defined by applicable law) provides us with his/her data without parental or guardian consent, we encourage the parent or guardian to contact us to have this information removed and to unsubscribe the minor from any future Pronto Insurance. marketing communications.
CONTACT US. If you have comments or questions regarding Pronto Insurance.’s data privacy practices or this online Privacy & Security Statement or you would like to update your information, modify your communication preferences, or if you do not want to receive marketing communications from Pronto Insurance. in the future, you can contact us at: P.O. Box 8128 Newport Beach, CA 92658 Telephone: (949) 851-6362 US Toll Free: (800) 949-3274 Fax: (949) 851-1718
UPDATES. Pronto Insurance. may amend this online Privacy & Security Statement from time to time in order to meet changes in the regulatory environment, business needs, or to satisfy the needs of our customers, affiliates, strategic marketing partners, and service providers. Updated versions will be posted to our web site and date stamped so that you are always aware when the online Privacy & Security Statement was last updated. By using this site, you signify your assent to the Pronto Insurance. online Privacy & Security Policy. Pronto Insurance. reserves the right to make changes to this privacy and security statement at its sole discretion without notice to the User.
Revised February 2015