This privacy notice describes how Pronto General Agency, Ltd. (together with its affiliates and subsidiaries, “Pronto”) may collect, handle and process personal information in relation to the services which we provide to our clients.
This privacy notice applies to all of the services, websites and apps offered by Pronto (collectively, the “Services”), but excludes any Services which have separate privacy notices that do not incorporate this privacy notice.
Pronto is primarily responsible for the personal information collected and held in relation to any Service.
We may collect personal information about you from a variety of sources, including information we collect from you directly (e.g., when you contact us) and from other sources. These categories are described in detail below.
Note that we may be required by law to collect certain personal information about you, or as a consequence of any contractual relationship we may have with you. Failure to provide this information may prevent or delay the fulfillment of these obligations. We will inform you at the time your information is collected if the provision of certain personal information is compulsory and the consequences of the failure to provide such personal information.
Depending on the service, website or app that you are using, the categories of information that we may collect directly from you include:
The categories of information that we may collect about you from other sources are:
["Links To Other Sites","International Data Transfer","Updates"]
We may also collect certain information about you which is considered more sensitive under local applicable laws, such as:
We may also collect or receive personal data relating to minors (which might be defined differently in different jurisdictions), particularly but not exclusively when processing personal injury insurance claims. We recognize that personal data relating to minors and other vulnerable people is particularly sensitive. However we treat all personal and other confidential data as needing to be kept secure and confidential, so all data is treated as needing appropriate protection.
We do not knowingly collect online information from children under the age of 13. Our services are marketed towards adults of driving age. If we are notified that we have collected personal information, as defined by the Children’s Online Privacy Protection Act (“COPPA”), of a child under the age of 13, we will delete the information as expeditiously as possible.
We may use your personal information to:
If you would like to review your personal information, correct the personal information you have provided to us, and/or request that we remove your information from our records, contact Pronto’s General Counsel via the contact information noted below with the access, correction, or removal request. Each request will be reviewed and responded to in accordance with applicable laws. In order to cover internal costs for responding to access requests, Pronto may charge a reasonable fee to individuals desiring access to their personal information.
Because we operate as part of a global business, the recipients referred to above may be located outside the jurisdiction in which you are located (or in which we provide the Services). See the section on “International Data Transfer” below for more information.
When required by applicable law, when we share personal information with corporate third parties we will ensure that such third parties maintain a comparable level of protection of the personal information as set out in this privacy notice by using contractual or other means. To the fullest extent permitted by applicable law, we exclude all liability arising from the use of your personal information by third parties. When required by applicable law, data transfers will be logged and documented, identifying the recipient of the data, the purpose of the transmission, and the type of data that was transmitted. Where required by law to do so, we can on request confirm the name of each third party that personal information is, or will be, transferred to.
We implement technical, organizational, administrative and physical measures to help ensure a level of security appropriate to the risk to the personal information we collect, use, disclose and process. These measures are aimed at ensuring the on-going integrity and confidentiality of personal information. We evaluate these measures on a regular basis to help ensure the security of the processing. However, the transmission of information via the Internet is not completely secure, and although we will do our best to protect your personal information, we cannot guarantee the security of information as it is transmitted to our websites or apps. As such, any transmission is at your own risk. Once we have received your information, we will use appropriate procedures and security features to help prevent unauthorized access.
We limit internal access to our servers and have physical, electronic, and administrative safeguards in place to guard all personal information that we receive from visitors to our websites and apps. At Pronto, we adhere to high standards of ethics and integrity in performing our jobs and conducting business. However, it should be noted that there are some things, such as viruses and hacker attacks, which Pronto cannot control.
Pronto disposes of Personal Information in a secure manner by destroying or permanently erasing electronic data, and by disposing of hard copy data via burning, pulverizing, or utilizing shredding methods designed to ensure that Personal Information cannot be read or reconstructed.
Live chat sessions on our site are encrypted to encode information that you share with our operators. By contrast, be aware that email messages sent in clear text over the public internet can be observed by an unintended third party. Non-encrypted Internet e-mail communications may be accessed and viewed by other internet users without your knowledge and permission while in transit to us. If you wish to keep your information private, please do not use electronic mail to communicate information to us or request information from us that you consider to be confidential and/or proprietary. If you wish, you may contact us instead via telephone at the phone number provided elsewhere in this website.
For certain services on our website, such as live chat or webcasts, we will ask for information about you such as your name, business, and email address. In cases where we use a third-party vendor to provide online services, the vendor has agreed to keep your information confidential. For example, transcripts of live chat sessions may be archived in a database by our vendor for review by our operators.
We may provide links to other websites not owned or controlled by us that we think might be useful or of interest to you. We are not, however, responsible for the privacy practices used by other website owners or the content or accuracy contained on those other websites. Links to other websites do not constitute or imply endorsement by us of those web sites, any products or services described on those websites or any other material contained in them. We advise that you contact any third party websites directly for their individual privacy policies.
We may transfer certain personal information across geographical borders to our affiliates, subsidiaries, our parent, Risk Placement Services, Inc. (“RPS”), RPS’s parent company, Arthur J. Gallagher, Inc., or service providers (working in conjunction with us or on our behalf) worldwide. Such transfers are made in accordance with applicable law.
The provisions in this section relate solely to residents of the State of California. We included this section to comply with the California Consumer Privacy Act of 2018 (CCPA) and any terms defined in the CCPA have the same meaning when used in this section.
Pronto is primarily responsible for the personal information collected in relation to that Service. You may contact us directly at Legal Department, Attention: General Counsel, 805 Media Luna, Suite 300, Brownsville, Texas 78520. If you do not hear from us as quickly as you need to, you may contact our parent company, Risk Placement Services, Inc. (“RPS”). RPS’s North American Data Protection team can be contacted at Contact_Us@RPSins.com.
We are committed to working with you to obtain a fair resolution of any complaint or concern about privacy. If, however, you believe that we have not been able to assist with your complaint or concern, you may have the right to make a complaint to the data protection authority in your country of residence.
We may obtain information about your general internet usage by using a ‘cookie’ file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help Pronto to improve our sites and to deliver a better and more personalized service. They enable us to: